Last updated: August 2026
Introduction
The Southern Clinic(“we”, “us”, “our”) is committed to protecting the privacy of your personal and health information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the RACGP Standards for General Practices. This policy explains how we collect, hold, use and disclose your information.
What Personal Information We Collect
We collect personal and health information necessary to provide you with safe and appropriate medical care, including your name, date of birth, contact details, Medicare and health fund details, medical history, and clinical notes made by your treating doctor.
How We Collect Your Information
Information is generally collected directly from you when you register as a patient, book an appointment, or attend a consultation. We may also receive information from other healthcare providers, specialists, pathology and imaging services involved in your care, or through our website when you contact us.
How We Use Your Information
Your information is used to:
- Provide you with medical care and treatment;
- Communicate with you about appointments and your care;
- Bill Medicare, health funds or you directly for services provided;
- Comply with our legal and professional obligations.
Disclosure of Your Information
We do not disclose your personal or health information to third parties except where necessary for your ongoing care (such as referrals to specialists, pathology or imaging providers), where required by law, or where you have given your consent.
Storage and Security
Your information is stored securely in our practice management and clinical record systems, with access restricted to authorised staff involved in your care. We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification or disclosure.
Access and Correction
You have the right to request access to, and correction of, your personal and health information held by our practice. Requests can be made directly to our reception team and will be handled in accordance with applicable privacy laws.
Website Analytics and Cookies
Our website uses cookies and analytics tools, including Google Tag Manager, to help us understand how visitors use our site. This does not collect any personal or health information. See our Cookie Policy for further details.
Complaints
If you have a concern about how your information has been handled, please contact our practice directly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
Contact Us
For any questions about this Privacy Policy or your personal information, please contact us at 1140 South Road Clovelly Park SA 5042, phone (08) 8276 9855, or email admin@southernclinic.net.au.